I recently gave a presentation at the STC Summit in Sacramento titled “Organizing Help Content: Breaking Out of Topic-based Hierarchies.” I would have recorded my presentation, but recording is not allowed. I did, however, record a practice run-through in my hotel room the morning before.
I included a variety of links here. If you want to view slides while listening, click the Audio with Slides option.
Comparing the practice presentation to the real presentation, the practice presentation ended up being about 15 minutes longer. This means I had more time for questions and discussion during the real presentation. Some participants gave me great feedback in the discussion and follow-up afterwards. This presentation is only one part of an ongoing journey in my effort to solve the findability problem with help content.