Sylvan Learning Uses MadCap Flare to Provide Web-based Help for Employees at 900-Plus Tutoring Centers
"We really liked the efficiency of an authoring tool that would let us publish to both print and the Web. And after getting so many great references for Flare from the tech writer community, we decided it was the right software for our needs," explains Melissa Nelson, Sylvan technical documentation specialist.
In discussing plans to integrate the documentation with their training application, Ms. Nelson adds, "That's the exciting thing with Flare. You don't need two tools, and that means a seamless experience for both our technical communications team and our users."
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Join Tom Aldous, Adobe Technical Communication Evangelist, for an interactive eSeminar, to find out how you can:
DATE: 16th August (Tuesday)
TIME: 10.00 AM to 11.00 AM PST
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MindTouch F1 for Contextual Help allows developers of web applications and properties to add a fully integrated help system to their Web apps. This F1-style help system creates a rich social help experience for end users, removes the need for expensive engineering resources in development and maintenance, and provides product managers and marketers with a wealth of data and insights about the needs and challenges of their customers.
MindTouch Contextual Help for your Web Applications provides:
MindTouch is revolutionizing in-product help for the cloud-computing era. Help content doesn't have to live in PDF's and paper-based manuals published to the Web – MindTouch is the best way to quickly implement a proven and effective help system right within your apps.
There are a lot of powerful, complex software documentation products on the market. They seem to offer every option and feature imaginable, except for one - simplicity. But sometimes simple and fast is exactly what you need. ScreenSteps specializes in speed and simplicity.
ScreenSteps simplifies the documentation process in several ways:
So, if you project calls for complexity, extensive planning, lengthy review processes and complicated requirements ScreenSteps probably isn't the product for you. But if speed, clarity and simplicity are what matter most then download a free trial of ScreenSteps and see how it can simplify the documentation process. At just $79.95, it is well within the budget of any technical writer.
Dr.Explain is a single-source help authoring tool with an innovative approach to creating help documentation much quicker than with other systems.
The program parses a live application and automatically produces screenshots of its windows along with a sequence of explanatory callouts for each control.
The process is accurate and fully automated, so you can quickly annotate multiple screens & graphical interface elements to illustrate your software help documentation.
Dr.Explain produces documentation in HTML (on-line manuals), CHM (MS Windows® help files), RTF, and PDF formats from a single source.
If you are responsible for technical content, you face a bewildering array of possibilities—XML-based authoring, traditional help authoring tools, wikis, customer-generated content, and much more. In a content strategy analysis, we review your existing content lifecycle, identify requirements, and then recommend a solution that fits your organizational constraints.
Our analysis document typically includes a summary of your current process, an evaluation of workflow options, a recommended solution, a business case, and a roadmap for implementation. For more information, visit www.scriptorium.com or contact us at firstname.lastname@example.org.
Writing can be a tough gig – getting your ducks in a row for a client or even a potential client can mean hours of polishing and ensuring that what you've done is in conformity with what they want. It's a slog. But Congree can change that: it can take automatic authoring assistance beyond simply “correcting” text, and into the world of automatically customizing text to your clients' individual needs.
Choose a style guide, whether it's an officially sanctioned one like the Chicago Manual of Style, one of Congree's internally developed guides like our Simplified English for Translation guide, or customize one of your own. Then, Congree will apply your style guide (along with comprehensive grammar, spelling, punctuation, hyphenation, and abbreviation checks) to your text as you type or after you're done.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.