This is an audio recording of a presentation I gave at UA Europe in June 2013. Here's the description:
Users tend to search Help material when they have a specific question they're looking to answer. In contrast, users tend to browse Help material when they don't know exactly what they're looking for. Browsing often leads to better searching, and more searches often lead to better browsing, since the two activities inform each other. How can you make your content easier to find when users either search or browse for information? Answers to this question can span a range of best practices, from understanding search algorithms to including the right metadata, grouping similar topics together, adding related content, and more.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.