Asking questions is more important than finding answers — why?

This week, as I was riding my bike to work and listening to Robert Jordan’s The Wheel of Time: The Eye of the World (a classic fantasy/adventure book), one of the characters — was it Bayle Domon, the pirate? for the life of me, I can’t remember, nor can I find it, but he says something like this to Rand, one of the protagonists:

Sometimes asking questions is more important than finding answers. 

This sentence rang instantly true in my mind. I have been trying to figure out just why.

Asking questions seems to drive creativity. It cultivates an open mind. The questions we ask lead us to new knowledge. Questions drive us to answers we never thought to consider until we asked the question.

Of course one cannot simply ask question after question, without giving any thought to answers. Such a method seems insincere in the question-asking. But rather questions lead naturally to a consideration of answers, which lead to more questions, which lead to more answers, which lead to more questions. The two move back and forth, like a lumberjack’s saw at an old oak tree, sawing through the rings with each back and forth motion until you reach the core.

Not all the questions may be worth exploring, but for every dozen, there’s a golden one that causes us to wonder. The question moves us into an idea or answer we hadn’t yet explored. The golden question cuts through several rings at once. It takes a bit of meandering until we find the question, but once found, it holds us with wonder.

Satisfaction from questions

Is it really the answer, often unattainable, that satisfies, or is it the question itself that is the appeal?

To come back to Captain Domon, he says:

No, lad, it no be the treasure that makes for seeing the world. If you find yourself a fistful of gold, or some dead king’s jewels, all well and good, but it be the strangeness you see that pulls you to the next horizon (p.339, The Eye of the World).

In the same way, questions are ships that sail us into unfamiliar territory. It’s the strangeness of the question that compels us forward, not necessarily the answers we find.

Not every question needs a meaningful answer. Part of the mystery of life is that answers are so slippery, so frequently absent. If answers were straightforward, life would hold little interest.

Dangerous territory?

When explored in the abstract, the idea of asking questions seems benign, but as soon as you go down this path, it leads you to a mentality of questioning, and that mentality can be uncomforting. Obedience to authority, submission to the “right way” of doing things, conformity to a specific morality — all of this behavior can rattle and crumble when you start questioning everything around you. Questions can be like earthquakes, making people who thought they walked on stable ground suddenly look for shelter.

Despite discouraging environments, our very nature suggests we should question. Humans are, at the core, introspective and curious. It’s what separates us from the animals. Our intellect is not merely a cleverness to build tools, but an intellect that comes from the questions we ask. If it defines our nature, why should we shy away from asking questions?

Questions and ignorance

When we start asking questions, we often come to realize how little we know. The most mundane, taken-for-granted topic can turn upside down with the right question. What we frequently forget is how little we know. It’s only when we start asking questions that we recognize our lack of knowledge. The most basic, almost fact-like idea can seem perplexing with the right question.

Interact with any child who starts asking you questions about simple things, and it becomes apparent we don’t have answers. We don’t have answers, yet we forget that we lack the answers. It’s not until the child asks the questions that we realize we don’t have the knowledge; we have only learned to act and operate with assumptions and seemingly obvious but ultimately missing information. Our acceptance of a life without answers is a learned rather than innate behavior.

Methods of questioning

Asking questions is a good strategy, but is there a methodology to questions that would yield better insight? You can develop an Aristotelian method for asking questions, comparing and contrasting, probing definitions, looking toward analogies, asking questions about classification, and such (see Aristotle’s Rhetoric). Following a heuristic for investigation like this might provide a strategic starting point for analyzing any topic.

The journalists’s handy toolbelt of who-when-what-why-where-how questions also provides a powerfully simple way to dig into a topic. But even the random questions, the ones that seem to come from no method, often lead to interesting insights. One doesn’t need a PhD in philosophy to ask a question. A five-year-old can ask as good a question as a tenured philosophy professor.

Writing and questions

I once had a discussion with someone thinking about starting a blog. He said he had counted up all the ideas he could write about, and calculated that after 28 posts, he would run out of things to say. The secret to writing is to ask questions. As long as you can ask questions, and reflect upon answers, you can never have enough space to write all your thoughts.

Writing is merely a tool for thought. It is a way to extend fuzzy ideas into intelligent constructions, building up a framework of ideas one sentence at a time. In writing we see what we think, and in seeing, we think about what we see. The two activities build on each other.

If writing is an exercise in thought, what method does thought itself follow? If you break it down, we often think in terms of questions and answers. Questions form the basis of our thoughts. We write out the answers, and generate new questions from the words we’ve written.

Technical writers and questions

Of all professions, should not a technical writer be full of questions? We must unravel how things work, not only for us, but for users in different situations. The more questions a technical writer asks, the more thorough the documentation will be.

In Ginny Redish’s Letting Go of the Words, Ginny encourages a question-and-answer dialectic with an imagined reader. What questions might a reader have? Think of the questions, and seek out the answers. It’s a brilliant strategy, a conversational game of the mind. Questions drive content. The content leads to more questions.

Swimming in a sea of questions, the technical writer’s job is anything but boring. The technical writer explores the interface with experiments and tests, exploring by trial and error to see what answers each question holds. A technical writer is a scuba diver under water, curious about each shape and color and movement ahead, curiosity and wonder propeling the diver forward.

Of all the tools a technical writer uses — graphical tools, help authoring tools, video recording tools, page layout tools — the most powerful tool is the question.


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This entry was posted in creativity, general on by .

By Tom Johnson

I'm a technical writer working for The 41st Parameter in San Jose, California. I'm primarily interested in topics related to technical writing, such as visual communication (video tutorials, illustrations), findability (organization, information architecture), API documentation (code examples, programming), and web publishing (web platforms, interactivity) -- pretty much everything related to technical writing. If you're trying to keep up to date about the field of technical communication, subscribe to my blog either by RSS or by email. To learn more about me, see my About page. You can also contact me if you have questions.

13 thoughts on “Asking questions is more important than finding answers — why?

  1. Larry Kunz

    Tom, when you first tweeted that asking questions is more important than finding answers, I challenged you on it. Why ask questions, I asked, except as a way of finding answers?

    In this post you’ve provided a convincing and eloquent answer. I love your comparisons with the lumberjack’s saw, the treaure hunt, and the earthquake. You’ve shown how questions are a powerful way of finding information — and beyond that, how they assail our untested and unexamined beliefs.

    You’re absolutely right, also, when you say that questions are the technical writer’s most powerful tool. When I teach my Tech Comm certificate class, I like to invoke the memory of Peter Falk’s Columbo character as the role model for a good technical writer. The day that I run out of questions will be the day I need to find a new line of work.

  2. Mark Baker

    Tom, I would suggest that asking questions is more ontologically important, in that it is one of the characteristics that defines us as a species. We are the only species (as far as I know) that makes itself miserable asking “why”?

    Without that pesky question we might be able, like most other species, get by with a means for expressing the four fundamentals of life: “food”, “danger”, “go away”, and “come hither”.

    But for a tech writer, I would prefer someone full of answers and the desire to teach.

    1. Tom Johnson

      Thanks for commenting, Mark. I hope that the questions would lead to answers. It would be hard to imagine someone full of answers who wasn’t initially full of questions, right?

      1. Mark Baker

        Hi Tom,

        I think answers come principally from experience. It is true that the person with the experience will often have asked questions as part and parcel of gaining the experience, but those questions will often be long in the past.

        The problem with framing it in terms of questions is that it paints and overly academic or journalistic picture of what technical communications is about. It may be true that many tech writers do not write out of the own experience, but work exclusively by researching and immediately writing, as a student or a journalist would, but I regard that as a response to scarcity, not as a norm or a definition of the field.

        The best communication always comes out of experience, and so I would regard experience as more important than questions in enabling the writer to provide answers.

        1. Tom Johnson

          Mark, thanks for your insight and perspective on this. By the way, I see that you’re speaking at Lavacon. I think I will finally get to meet you in person there, as I am planning to attend that conference.

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  4. S. Gopal

    Absolutely right on dot. However, do NOT ask (tricky) questions with the (sole) intention of making the other person uncomfortable or to check whether he or she knows the answers or to just to show-off..

  5. Marcia Johnston

    Tom, I like the playful question form of your title, the emphatic periodic form of your closing sentence, and everywhere in between where you consider both the content and the form of your writing. The combo makes reading a double treat. I wonder, why don’t more writers do this?


    1. Tom Johnson

      Thanks Marcia. I appreciate your comment on this post. I had an earlier post on this distinction, though I can’t find it. Some feel that writing is a means of articulating what you already know, while others feel it’s a way to discover new knowledge. I mostly feel it’s the latter.

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