I'd Rather Be Writing

3 Responses to “Webinar Recording — Organizing Help Content: Breaking Out of Topic-Based Hierarchies”

1. Slides from STC Webinar on Organizing Content (Findability) | I'd Rather Be Writing says:

   February 20, 2012 at 9:15 am

   [...] 19, 2012 update:You can listen to the recording of this webinar here. Series NavigationMy STC Webinar on Organizing Content — This Thursday at 4pm ESTUsing Tags [...]
2. Techquestioner says:

   February 20, 2012 at 12:59 pm

   I went through the slides-only presentation. It’s an excellent, cogent overview of all the “Findability” tools available, and of the advantages and drawbacks of each one. I had one teacher in a writing course in college that described making information findable (then in printed documentation) as “giving the users as many handles as possible” to grab the information they were looking for. As we’ve moved to help and online applications, we now have to “provide handles” in more dimensions that ever before. Thank you for a great analysis of the available options to do so.
   • Tom Johnson says:

     February 27, 2012 at 12:52 am

     Thanks Margaret. I like your analogy of handles, and providing as many handles as possible for users. That describes my approach fairly accurately. I appreciate your feedback on the slides.