Whitney Quesenbery has just published Storytelling for User Experience: Crafting Stories for Better Design. In this interview I ask her to elaborate on the story behind the story, how stories compare with user personas and user stories, and how to gather stories from users. We recorded this videocast at the STC Summit in Dallas.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.