In this videocast, I talk with Whitney Hess at the STC Summit in Dallas about her perspective on old guard versus new guard mentality, or in other words, the traditional offline, change-resistant mentality versus the web-savvy, social-media-saturated mindset more common with the younger generation. Whitney Hess is a user experience design consultant from New York City who was invited to speak at the Summit this year.

[youtube naKtaS-7Qq4]