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Forrester Podcast Recommended — Web 2.0 Is About Building Relationships

by Tom Johnson on Feb 8, 2007
categories: blogging technical-writing

forresterForrester has started to publish some podcasts for free. Check them out here:

One that I particularly liked was the podcast on Social Computing, which features an interview with Charlene Li. Here's a description of the podcast:

The next generation of marketing is more than just adopting emerging, consumer-generated "Web 2.0 channels" like blogs or wikis. Forrester believes that firms and consumers are undergoing a fundamental shift, which we call Social Computing: a social structure in which technology puts power in communities, not institutions. To thrive in this era, companies must abandon top-down management and communication tactics and become part of a community with their employees, partners, and customers.

Charlene says that Web 2.0 requires companies to let go of control. Ultimately when you engage in blogs, wikis, podcasts, and other social computing, you are not really competing for search engine placement or branding, you are developing relationships with your customers and competing for a space in their hearts. I think that is right on target. Blogging is all about building relationships.

About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.

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