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Chapter 14: Documentation processes and methodology

Last updated: May 28, 2023

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This chapter dives into project methodologies to manage technical documentation work. For both extensive projects and minor documentation requests, file the requests as bugs and managing them using a Scrum-like methodology, preferably following similar management processes as your engineers. You need to understand your engineering organization’s release cycle process and plug documentation into that cadence so that you can anticipate upcoming documentation needs and orchestrate reviews in time for the releases. Besides working on new requests, you also need a method for maintaining existing documentation and ensuring quality. From SDK releases to kickoff meetings and more, you need processes to follow. To facilitate communication, tech writers should be visible and participate in the activities, forums, and channels around them.

About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.

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