My First Virtual Administrative Meeting
I just spend the last hour and a half using the virtual chat feature on the Suncoast site talking about competition details and issues for the FTCC. Let me tell you, the chat works awesome. I mean, it actually works. This same functionality from 37 Signals' Campfire product costs about $49/month (for 60 simultaneous chatters), but with the shoutbox plugin for Wordpress (actually Pierre's Wordspew, which is a modified version of the Jaleneck AJAX Shoutbox), it's totally free. Here's what the message window part looks like:
I set the reload time to 0.1 seconds (from 4 seconds originally), and didn't experience any hanging or waiting issues. Plus no one had to sign in. You just pick your name in a little box above the send window, and voila. I also modified the CSS of the chat box so that it would fit on a page rather than a sidebar. (The original shoutbox is styled like the image below.)
However, that said, a meeting is a meeting. If you aren't prepared, or if no one has an answer to anything, or if there are some unsolvable issues that will be difficult, the meeting is going to be just as frustrating online as in person. However, virtual meetings have several added handicaps:
- You can't always detect sarcasm.
- Sometimes someone sends a message that interrupts the flow of a conversation. If someone keeps switching topics or going off course, it can be detrimental to the conversation's flow.
- It's also annoying when someone just starts lurking, like they're watching TV while they chat or something.
However, virtual meetings have advantages:
- It's an easy way to assemble remotely located people.
- You have a transcript of everything said.
- People who are shy in person can voice themselves in writing.
This Thursday at 7 p.m. we're going to have a fun member meeting (not an administrative issue meeting). All members and non-members of the Suncoast chapter (Tampa Bay, Florida area) are invited. Others can listen in I suppose. I'll also post a transcript of the meeting afterwards. Overall, I'm pretty excited about virtual meetings. If you can type fast, and you have remotely located members, it works quite well. I'm hoping it will appeal to all those members who aren't coming out to the in-person meetings.
About Tom Johnson
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.