Document 360: #1 Knowledge Base Software
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Document 360: #1 Knowledge Base Software

Making Help More Human, and other discussions

by Tom Johnson on Apr 7, 2007 •
categories: podcasts

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Duration: 35 min.

In this episode of Tech Writer Voices, Heidi and I talk about a number of cool trends in the technical writing world, particularly the need to make help more human by adopting conversational tones and addressing the angry/frantic state of the user.

A few of the topics we cover include the following:

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About Tech Writer Voices

Tech Writer Voices is a podcast specifically for technical communicators. The weekly show features interviews, conversations, tips, and other information for those who write help content.

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Keep current with the latest trends in technical communication by subscribing to the I'd Rather Be Writing newsletter. 5,400+ subscribers

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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