STC Conference: Whitney Quesenbery on the Five E's of Usability
Duration: 6 min.
Whitney is one of the authors of Content and Complexity: Information Design in Technical Communication. Whitney explains the five E's — a simple way to talk about product usability. The five E's are efficient, effective, engaging, error-tolerant, and easy to learn. She elaborates on what it means for a product to be engaging/satisfying. Whitney also explains the importance of personas, which she has written about in the Personas Lifecycle by Tamara Adline and John Pruit. Whitney says stories are essential to personas. Visit Whitney's site here for more info on herself and the 5 E's: http://wqusability.com/
About Tom Johnson
I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.