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Document 360: #1 Knowledge Base Software

Forms that Work – Interview with Caroline Jarrett (podcast)

by Tom Johnson on Jun 20, 2009 •
categories: podcasts

Download MP3
Length: 11 min.

Forms that Work
Forms that Work

In this podcast, Caroline Jarret talks about her new book, Forms that Work: Designing Web Forms for Usability, which she co-authored with Gerry Gaffney. Forms she discusses go beyond merely the type of IRS forms you fill out at tax time. Every website usually has some online form to collect information from users, from registration information to subscription information to purchasing information.

Caroline talks about the perceived value users must feel in order to part with their precious personal information. She explores why people dislike forms, and how companies can get around these dislikes to increase the usability of their forms, moving beyond appearance and layout and instead focusing more on relationships and conversation.

See the companion website to Forms That Work.

Buy Forms That Work: Designing web forms for usability from Amazon.

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