Recording and slides for "Why users can't find answers in help" presentation to STC Silicon Valley
I gave a presentation titled "Why users can't find answers in help" to the Silicon Valley STC chapter yesterday. As promised, here's a recording of the presentation:
Audio recording
Listen here:
Presentation slides
Here are links to the slides:
I actually use Illustrator to create the slides and then export the images and import them into PowerPoint. If you just want the Illustrator file to use any of the vector graphics, you can download it here: Illustrator file.
Feel free to re-use any of my graphics as long as you attribute them to me.
Game assets
I also incorporated a game into this presentation. Here's the handout for the game:
If you have any feedback about the presentation, let me know. We had a small group of about a dozen people at the chapter meeting. The discussion was lively, but you might have to strain a bit to hear when people besides me or the people in front are talking.
The slides
Slideshare format:
Here are all my slides in one easy to read layout:
About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.
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