Recording of STC Berkeley presentation on why users can't find answers in help
A few weeks ago I gave a presentation to the STC Berkeley chapter on findability of help content. The recording is available here:
For the slides, see Recording and slides for why users can't find answers in help. The link refers to the Silicon Valley chapter presentation of the same material -- the slides are the same, but the presentation to the Berkeley chapter (this recording) differed quite a bit given the audience feedback. (My presentation format involves presenting various problems to the audience and inviting them to provide solutions -- hence the difference in the presentations.)
I wrote a post reflecting on some of the discussion here: A few things tech writers frequently say: Videos tedious, topics best when short, people just use Google, and more.
Note that there may be gaps of periodic silence during the presentation where someone is making a comment. In general I try to rephrase the comment, but I don't think I did a great job at it here. At any rate, the discussion here was quite a bit more interesting than the one at the Silicon Valley chapter, especially concerning topic length.
About Tom Johnson
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