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I'm gathering data about trends in developer documentation for 2020. If you write docs for developers, please take this survey. (You can view the ongoing results here.)My Intercom article on gamification and user engagement
I was pleased to have my article, Gamification and user engagement in e-learning and documentation, included in the Bleeding Edge issue of the April 2014 STC Intercom magazine. Here's a link to the article:
If you don't have access to the Intercom, you can read the same article here, since I posted it on my site a few months earlier.
