I recently presented to the STC Twin Cities chapter on User-centered Design Principles for Organizing Documentation. When organizing your documentation, such as arranging navigation titles, workflows, or other wayfinding features, you can apply universal design principles to make your content more user centered. Some of these principles include Modularity, Hierarchy, Five hat racks, and Progressive disclosure. These design principles, based on solid user research from design gurus, will help users better find and navigate your help content. You can view the recording and audio from the event here.
Here’s the recording for User-Centered Design Principles for Organizing Documentation:
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.