Stay current with the latest in tech comm
Keep current with the latest trends in technical communication by subscribing to the I'd Rather Be Writing newsletter. 5,000+ subscribers

Stitcher radio

Search results

Upcoming event:
I'm giving an API documentation workshop in San Francisco, California, on November 19, 2019. Check it out on EventBrite and register today to receive a $100 early bird discount.

Evaluating the user experience of documentation -- Podcast with Bob Watson

by Tom Johnson on Jun 18, 2018 • 0 Comments
categories: user-experiencepodcastsstitcher

This week I chatted with Bob Watson, an assistant professor of tech comm at Mercer University, about how to evaluate the user experience of documentation. The idea of doing a podcast came up during a comment thread on a previous post about reconstructing the absent user. We had a long exchange in the comment threads and thought it would be good to have a podcast about the topic.

You can listen to the podcast here:

Here are a few questions we cover during the podcast:

  • Should tech writers do user testing and research, or is this product team’s job in designing the product?
  • Can’t we just leverage marketing personas for the user research we need?
  • How can looking at the market and product angles help clarify user needs and behaviors?
  • What kind of knowledge can we leverage from universal design patterns about how users consume docs?
  • How do we avoid hasty generalizations from a user sample that’s too small?
  • Is it feasible for tech writers to actually do user testing on top of all of their other duties?
  • How can you make feedback forms on docs more likely to get responses from users?
  • If you collect feedback at major milestones that users complete, how do you avoid just collecting responses from successful users?
  • How does Twilio successfully collect info from their users?
  • How can you successfully gather metrics that show user success or failure on tasks?
  • How can you make your feedback surveys specific to the data so that you get better responses?

For more information about Bob Watson, see his site, Docs by Design.

follow us in feedly