User-centered documentation
User-centered documentation includes documentation that prioritizes the user's tasks and other goals as a means of organizing and directing documentation. The documentation isn't organized by the order of tabs in the UI or even by the tasks that the product team thinks are important. Instead, all organization and content is dictated by the user's goals and needs.
The following content is in the user-centered-documentation category:
Recording of Tech Comm Trends Presentation (STC Puget Sound chapter) | Jun 8, 2019
My documentation takeaways from the Boeing disaster -- two essential doc questions to ask for any project | Mar 20, 2019
How to motivate users to provide feedback: Show that you're listening to their input | Feb 1, 2019
How to design documentation for non-linear reading behavior | May 15, 2015
User-centered documentation slides | May 14, 2015
New series: User-centered documentation | Apr 23, 2015
About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.
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