Document 360: #1 Knowledge Base Software
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Document 360: #1 Knowledge Base Software

Identity and Authority. Why the Foundation of Documentation is Changing. | The LugIron Software Blog

by Tom Johnson on Jun 22, 2009 •
categories: technical-writing

Identity and Authority. Why the Foundation of Documentation is Changing. | The LugIron Software Blog. In this post, LugIron says documentation departments now have competition from other sources, whereas previously they dominated this arena without challenges from other sources. He pulls together several posts by various bloggers and suggests a trend in the industry. He ends by arguing, "This shift [in the tech comm industry] will be dominated by multi-channel publishing of single-sourced, collaborative content that works to engage and bring users into communities influenced by the company's they orbit around.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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