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Document 360: #1 Knowledge Base Software

Another Perspective on Single-Sourcing — Interview with Sarah O'Keefe

by Tom Johnson on Oct 23, 2006 •
categories: podcasts

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Duration: 34 min.

In this podcast, Sarah O'Keefe talks about how to implement single-sourcing, particularly for writers with medium-level reuse needs, such as those using RoboHelp and Word. Additionally, she discusses the resistance writers have to change, how to calculate business costs versus savings, and tool options for producing online help and print deliverables.

Specific topics in this podcast include:

  • Determining whether you need to single-source or not
  • Strategies for RoboHelp users who produce both print and online help
  • Avoiding the copy-and-paste method of reuse
  • Three solutions for medium-level reuse: Flare, AuthorIT, and Framemaker/Word with WebWorks ePublisher
  • Challenges for large companies such as airline industries
  • Helping authors cope with change
  • Pitfalls with single sourcing
  • Calculating business savings/costs of single sourcing
  • User habits for reading content online and in print
  • Conceptual shifts when writing for a single-source output

Links mentioned in the podcast:

To make a comment on the podcast, call Tech Writer Voices Skype e-voicemail number at 727-493-2139 and leave a message. Alternatively, use the comment feature on this post or e-mail [email protected].

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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