The Impact of Social Media on Technical Communication -- Podcast Interview with Bill Albing
Duration: 27 min.
In this podcast, I talk with Bill Albing, founder of KeyContent.org, about the impact of social media on technical communication. Bill talks about different ways social media helps audiences interconnect and interact. Good social media technologies enable professionals to collaborate easily, without being encumbered by complicated technology or even burdened by managing and filtering feeds.
Bill explains that the web is more than just a venue for publication -- it's a medium that allows people to interconnect and work/collaborate with information. This is the direction we're moving towards, and technical communicators are starting to integrate social media, such as user forums, directly into their help.
Resources Mentioned in the Podcast
- KeyContent blog
- Bill on Naymz
- Linked in
- Content Wrangler LinkedIn
- Flare's online help file with Feedback server
- My instructions for installing mediawiki
- Yahoo pipes
- Joann hackos' blog
- Ann rockley's blog
- Neil perlin's blog
- Alan houser's blog
- Bill's slideshares on social media
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About Tom Johnson
I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.