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Document 360: #1 Knowledge Base Software

The Turnaround Screencast

by Tom Johnson on Jan 19, 2010 •
categories: technical-writingscreencasting

In Screencasts: So what?, Kristi Leach tells an engaging story about a turnaround screencast. She explains how one good screencast can change users' attitudes about software. Here's an excerpt:

I rarely watch video online. Unless it's a funny meme I have deliberately searched for, or a show that I missed, or Netflix, I won't press play. If a blog post is all video, I skip it. I rarely appreciate video instructions, either–they take too long, because I'm pausing, following the step, playing, pausing again. I was having trouble imagining how videos were going to improve our help systems or fit into our schedules.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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