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Message from the Sponsors -- April 27, 2010

by Tom Johnson on Apr 27, 2010 •
categories: advertiser messages

MadCap Software

Thinking Windows, a leading provider of billing software solutions for Australian water authorities, has long embraced MadCap Flare's single-source publishing to improve efficiencies and eliminate redundancies.  But it also uses Flare for its new device-agnostic mobile output -- and recently was able to deliver online Help to GPS-enabled mobile devices around Australia in less than 30 days.

“We have long recognized the importance of delivering online documentation to an increasingly mobile workforce,” says Stephen Tearle, director of Thinking Windows.  “With Flare 6, for the first time there is a technical communication product on the market for device-agnostic, single-source publishing to handheld and mobile devices.  Now instead of carrying around instructional cards, the field operators have easy Web access to the information they need.”

Read the full case study here: Thinking Windows Delivers Mobile Web Help in Less Than 30 Days with MadCap Flare


Sarah O'Keefe and Matt Arnold will be representing Scriptorium at the STC Summit in Dallas next week. If you're attending the conference, be sure to visit our booth to meet Sarah and Matt, pick up some chocolate, and get a free copy of our updated white paper compilation, The Compass (while supplies last).

If you're not attending the STC Summit, you still have a chance to pick up conference swag from us by visiting our virtual booth—a short survey that asks the same questions we ask conference attendees. During the survey, you can also ask us questions about any challenges you're facing with developing and distributing technical content.

Complete the survey by May 5th (the day the STC Summit ends), and we'll enter you into a drawing to win one of six copies of  The Compass—and the winners get some chocolate, too. No Scriptorium conference booth would be complete without chocolate!


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Want to get a laugh? Add a speech balloon to that photo of your cat and fire it off in an instant message.

Need to make an impression at work? Capture that sales chart and point out important details with a sleek-looking arrow. SnagIt can turn a simple screenshot into a powerful information graphic.

SnagIt is versatile, yet surprisingly simple! As one SnagIt user said, “It's as basic or as powerful as you need it to be.”

Maybe that's why millions of people worldwide love using SnagIt, in a million different ways.

Learn more and download a free 30-day trial of Snagit at:

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About Tom Johnson

Tom Johnson

I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.