Examples of Help Systems that Provide Users with Multiple Entry Points?
In my Organizing Content series, I've been exploring the idea of adding metadata to help topics so you can sort them into different arrangements for different audiences. For example, you could add metadata tags such as "popular" or a specific role or a business goal and then provide entry points that arrange topics based on that metadata.
Since I'm presenting on this topic at the Summit, it would be nice to have a few examples of help systems that actually implement this idea. :) Despite my asking around, I can find none. I have a small system I'm creating for one of my projects, but it would be nice to point to a larger trend. Anyone have any examples of help systems with different entry points?
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About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, agent skills, tech comm careers, and more. Check out my AI courses for more on the latest in AI and tech comm. If you're looking for info about documenting APIs, see my API documentation course.
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