Recording of "Making Content More Findable When Users Browse and Search" (UA Europe Presentation)
This is an audio recording of a presentation I gave at UA Europe in June 2013. Here's the description:
Users tend to search Help material when they have a specific question they're looking to answer. In contrast, users tend to browse Help material when they don't know exactly what they're looking for. Browsing often leads to better searching, and more searches often lead to better browsing, since the two activities inform each other. How can you make your content easier to find when users either search or browse for information? Answers to this question can span a range of best practices, from understanding search algorithms to including the right metadata, grouping similar topics together, adding related content, and more.
About Tom Johnson
I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.