Recording of "Making Content More Findable When Users Browse and Search" (UA Europe Presentation)
This is an audio recording of a presentation I gave at UA Europe in June 2013. Here's the description:
Users tend to search Help material when they have a specific question they're looking to answer. In contrast, users tend to browse Help material when they don't know exactly what they're looking for. Browsing often leads to better searching, and more searches often lead to better browsing, since the two activities inform each other. How can you make your content easier to find when users either search or browse for information? Answers to this question can span a range of best practices, from understanding search algorithms to including the right metadata, grouping similar topics together, adding related content, and more.
About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.
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