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Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher

by Tom Johnson on Jun 18, 2014
categories: podcasts

Information Development World and the Customer Experience, a podcast with Scot Abel and Val Swisher

Listen here:

In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.


The Information Development World conference will be held in San Jose, California on October 22-24, 2014.

Here are some of the topics we talk about in this podcast:

  • Details about the Information Development World conference
  • The customer experience focus for the conference
  • Reasons why the customer experience is sometimes poor
  • The technical writer's role and responsibility in relation to the customer experience
  • Approaching the customer experience with a unified content strategy
  • Workshops available at the conference
  • Reasons for organizing a new conference

For more information about Scott, see For more information about Val Swisher, see

For more information about the conference, which sponsored this podcast, see

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About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.

If you're a technical writer and want to keep on top of the latest trends in the tech comm, be sure to subscribe to email updates below. You can also learn more about me or contact me. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer.