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Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher

by Tom Johnson on Jun 18, 2014 •
categories: podcasts

Information Development World and the Customer Experience, a podcast with Scot Abel and Val Swisher

Length: 26 min.

Download MP3 (right-click and select Save As)

In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.


The Information Development World conference will be held in San Jose, California on October 22-24, 2014.

Here are some of the topics we talk about in this podcast:

  • Details about the Information Development World conference
  • The customer experience focus for the conference
  • Reasons why the customer experience is sometimes poor
  • The technical writer's role and responsibility in relation to the customer experience
  • Approaching the customer experience with a unified content strategy
  • Workshops available at the conference
  • Reasons for organizing a new conference

For more information about Scott, see For more information about Val Swisher, see

For more information about the conference, which sponsored this podcast, see

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