Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher
In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.
The Information Development World conference will be held in San Jose, California on October 22-24, 2014.
Here are some of the topics we talk about in this podcast:
- Details about the Information Development World conference
- The customer experience focus for the conference
- Reasons why the customer experience is sometimes poor
- The technical writer's role and responsibility in relation to the customer experience
- Approaching the customer experience with a unified content strategy
- Workshops available at the conference
- Reasons for organizing a new conference
For more information about the conference, which sponsored this podcast, see informationdevelopmentworld.com.
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About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.
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