Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher
Listen here:
In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.
The Information Development World conference will be held in San Jose, California on October 22-24, 2014.
Here are some of the topics we talk about in this podcast:
- Details about the Information Development World conference
- The customer experience focus for the conference
- Reasons why the customer experience is sometimes poor
- The technical writer's role and responsibility in relation to the customer experience
- Approaching the customer experience with a unified content strategy
- Workshops available at the conference
- Reasons for organizing a new conference
For more information about Scott, see TheContentWrangler.com. For more information about Val Swisher, see ContentRules.com.
Sponsored
For more information about the conference, which sponsored this podcast, see informationdevelopmentworld.com.
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About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, agent skills, tech comm careers, and more. Check out my AI courses for more on the latest in AI and tech comm. If you're looking for info about documenting APIs, see my API documentation course.
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Finally, I want to note a couple of things. I usually write the first drafts of my posts myself and then use AI to improve accuracy, clarity, and detail in places, so my writing is a mix of human and AI. (Hopefully that's not too off-putting.) Also, the opinions I express on my blog are my own perspectives, not those of my employer.