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New podcast: Unifying Technical Content Sets into a Broader Ecosystem, with Cruce Sanders at [A]

by Tom Johnson on Feb 14, 2020
categories: podcast-guest technical-writing

Cruce Sanders at [A] recently interviewed me for his podcast series Towards a Smarter World. The episode is called Unifying Technical Content Sets into a Broader Ecosystem, and we chat about some issues I wrote in an earlier article about agile teams and enterprise content strategy.

You can listen to the podcast on [A] here:

Podcast with Simple A and Cruce Sanders on agile versus the enterprise

The basic question of the post/podcast is how to balance small, independent agile teams with enterprise-wide content strategies. Agile software development seems to favor independent, autonomous teams. In contrast, enterprise content strategy looks to harmonize content across multiple teams and boundaries. In a current software development model where agile dominates as the norm, how do you reconcile larger needs for enterprise content strategy? You can read the article here: Autonomous Agile Teams and Enterprise Content Strategy: An Impossible Combination?

We also talk about a host of other issues. You can read a full transcript of the podcast in the episode details. Here are some questions/topics covered:

  • How to achieve an integrated customer experience with so many different, autonomous systems each with their own formats, systems, groups, tools, etc.
  • How the role of the tech writer has changed over the last decade, and what’s driving the evolution
  • How to get structured content out of Markdown and ways it can be transformed and ingested into a CCMS
  • How to assess your documentation’s quality
  • How to thrive in the coming years given the rapidly changing landscape

About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.

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