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Document 360: #1 Knowledge Base Software

Processes for managing large documentation projects and small documentation requests

by Tom Johnson on Aug 13, 2020 •
categories: writing

Lately I've been thinking about processes for managing documentation work, and I decided to describe in detail a couple of different workflows -- a process for managing large documentation projects, and another process for managing small documentation requests.

You can read these two new articles here:

I added these two processes into a new section in my API documentation course called Managing developer portals. In that section, I plan to add other info here about managing developer portals, including managing the SDK release process, the documentation review process, and more. I mentioned a general list of some of these topics in From API docs to developer portals.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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