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I'd Rather Be Writing

My Upcoming Presentation at the STC Silicon Valley Chapter -- "Why Users Can't Find Answers to Their Questions in Help Content"

Oct 5, 2013 • findability • 0 Comments

Learning How to Communicate Visually in Documentation

Oct 3, 2013 • findability, visual-communication • 0 Comments

How to Search Engine Optimize (SEO) Your Help Documentation

Sep 22, 2013 • findability • 0 Comments

Narrative Workflow Topics: Helping Users Connect the Dots Among Topics

Sep 12, 2013 • findability • 0 Comments

Reader Question: How do I create online help, how to guides, quick start tutorials, or video tutorials?

Sep 11, 2013 • technical-writing • 0 Comments

Recommended Article: APIs are delivering on their promise (SD Times: Software Development News)

Sep 10, 2013 • technical-writing • 0 Comments

Creating Good Content Requires Cross-Department Collaboration

Sep 6, 2013 • findability • 0 Comments

Sticking with Obvious Information Versus Creating Information that Users Need

Sep 4, 2013 • findability • 0 Comments

Subheadings: Perhaps the Most Useful Technique in Technical Writing

Aug 23, 2013 • findability • 0 Comments

Examples Are a Primary Way That Complicated Concepts Become Clear

Aug 20, 2013 • findability • 0 Comments

Interactive Poll: Why Can't Users Find Answers to Their Questions in Help?

Aug 15, 2013 • findability • 0 Comments

Why I Test Nearly Everything

Aug 8, 2013 • findability • 0 Comments

When Organizing Big Data Content, It's Okay To Be Messy

Aug 7, 2013 • findability • 0 Comments

7 Ways to Learn Difficult Subjects in Order to Write Useful Content

Aug 1, 2013 • findability • 0 Comments

Turning Around the Disdain for Help by Focusing on Content

Jul 18, 2013 • technical-writing • 0 Comments

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