Users will learn a system better if they have to do more thinking, analysis, and other deep processing activities related to the system. Consider including activities that have users think and analyze actions in scenarios or other activities, rather than just following step-by-step instructions.

Sponsored content

follow us in feedly
Stay updated
Keep current with the latest trends in technical communication by subscribing to the I'd Rather Be Writing newsletter. 6,100+ subscribers. (See email archive here.)