Knowledge Management and Technical Writing — Janet Foley
Knowledge Management focuses on how an organization identifies, creates, captures, acquires, shares, and leverages knowledge — its most valuable asset. People, systems, and processes support these activities and make them repeatable and sustainable.
Organizations around the globe are recognizing that effective knowledge management strategies will give them the competitive edge they need for enhanced business performance and increased profitability. One only has to Google “knowledge management” and browse the hundreds of results to grasp the importance of becoming familiar with the principles and concepts.
As a technical communicator, you can increase your value and contribution to your organization by broadening your perspective of how knowledge is managed and what your role is (or can be) in fostering a knowledge-sharing culture.
Janet Foley is the Director of Editorial Consulting and Content Standards in the Knowledge Services Organization of PricewaterhouseCoopers.
Download the Knowledge Management PowerPoint that accompanies this presentation:
About Tom Johnson
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.