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Announcement:
I'm giving an API documentation workshop in Mountain View, California on August 30, 2019. If you're interested, you can register on EventBrite.

I wish all companies provided tech support like this

by Tom Johnson on Feb 6, 2008 • 0 Comments
categories: technical-writing

TechSmith (the creators of Camtasia Studio, SnagIt, and other tools) has the best free tech support I've ever seen. I submitted a question yesterday about reducing file size in Camtasia Studio, and today I received a screencast reply from one of the TechSmith staff. He wrote,

Thanks! Here's a few answers to your questions:

http://screencast.com/t/QNIh41u4

I was blown away by the screencast reply. I bet the time it takes to create a short video and share it with Jing is probably less than it would take to write it out.

By the way, do you use Jing for anything like this? If so, I'm curious to know how you're using it.

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