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Document 360: #1 Knowledge Base Software

Podcast: Why Content Management Projects Fail, Interview with Rahel Bailie

by Tom Johnson on May 25, 2008 •
categories: podcasts

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Duration: 27 min.

Many content management projects fail because organizations are either too focused on tools before properly researching their needs and processes, or because they underestimate the difficulty of migrating and restructuring their content to fit the new content management system.

In this podcast, Rahel Bailie explains these pitfalls and what companies can do to avoid them, as well as how companies can climb out of problems they're currently in. Rahel also talks about how technical communicators can influence business executives and other key stakeholders to make better decisions about content management.

For more information, see Rahel's website at intentionaldesign.ca. Rahel is also organizing the next Content, Convergence Conference, & Integration Conference in Vancouver, which is scheduled for September 2009.

Note: I interviewed Rahel at the Doc Train 2008 conference in Vancouver.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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