What's the Statistical ROI of Technical Documentation? [Collaborative Post]
Kartik asks,
I have trouble explaining people of the value adds, and measurable differences, and advantages of technical writing. Is there a case study, white paper or any other doc that statistically shows the ROI of technical documentation?
This is a collaborative post, so if you have an insight to help Kartik answer this question, please add it in the comments.
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About Tom Johnson
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out my API documentation if you're looking for more info about that. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer.