Podcast: Organizing Help Content: Breaking Out of Topic-based Hierarchies
Listen here:
The recording is available in a variety of formats:
I recently gave a presentation at the STC Summit in Sacramento titled "Organizing Help Content: Breaking Out of Topic-based Hierarchies." I would have recorded my presentation, but recording is not allowed. I did, however, record a practice run-through in my hotel room the morning before.
I included a variety of links here. If you want to view slides while listening, click the Audio with Slides option.
Comparing the practice presentation to the real presentation, the practice presentation ended up being about 15 minutes longer. This means I had more time for questions and discussion during the real presentation. Some participants gave me great feedback in the discussion and follow-up afterwards. This presentation is only one part of an ongoing journey in my effort to solve the findability problem with help content.
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About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, agent skills, tech comm careers, and more. Check out my AI courses for more on the latest in AI and tech comm. If you're looking for info about documenting APIs, see my API documentation course.
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Finally, I want to note a couple of things. I usually write the first drafts of my posts myself and then use AI to improve accuracy, clarity, and detail in places, so my writing is a mix of human and AI. (Hopefully that's not too off-putting.) Also, the opinions I express on my blog are my own perspectives, not those of my employer.