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Recording of my STC Sacramento presentation -- Why users can't find answers in help material

by Tom Johnson on May 18, 2014
categories: podcasts

Listen here:

Berkeley recording podcast

A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.

Here's a link to the slides and other material:

This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.

Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.

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About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.

If you're a technical writer and want to keep on top of the latest trends in the tech comm, be sure to subscribe to email updates below. You can also learn more about me or contact me. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer.