Recording of my STC Sacramento presentation -- Why users can't find answers in help material
A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.
Here's a link to the audio recording, slides, and other material:
Download MP3 (right-click, then Save Link As)
- PowerPoint slides zip file | pptx | slideshare
- Sample of one-page help
- Sample long topic
- Game worksheet
This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.
Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.
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About Tom Johnson
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out my API documentation if you're looking for more info about that. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer.