Recording of my STC Sacramento presentation -- Why users can't find answers in help material
A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.
Here's a link to the slides and other material:
- PowerPoint slides zip file | pptx | slideshare
- Sample of one-page help
- Sample long topic
- Game worksheet
This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.
Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.
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About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.
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