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Write the Docs Podcast episode 9: Chatbots in Documentation

by Tom Johnson on Sep 19, 2017
categories: writing • innovation • wtd-podcasts

In this episode of the Write the Docs podcast, we're joined by Ellis Pratt from Cherryleaf to talk about chatbots in documentation. What are chatbots, and how can you incorporate them in your docs to enhance the user experience? Are chatbots the next evolution of wizards? What are some examples of successful chatbots? How does one get started using chatbots in documentation? Are there chatbot services you can leverage inexpensively to try them out? These are some of the questions explored in this podcast.

Subscribe to the podcast at http://podcast.writethedocs.org/.

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About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, agent skills, tech comm careers, and more. Check out my AI courses for more on the latest in AI and tech comm. If you're looking for info about documenting APIs, see my API documentation course.

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Finally, I want to note a couple of things. I usually write the first drafts of my posts myself and then use AI to improve accuracy, clarity, and detail in places, so my writing is a mix of human and AI. (Hopefully that's not too off-putting.) Also, the opinions I express on my blog are my own perspectives, not those of my employer.

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