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Document 360: #1 Knowledge Base Software

Write the Docs Podcast Episode 9: Chatbots in Documentation

by Tom Johnson on Sep 19, 2017 •
categories: writinginnovationpodcasts

In this episode of the Write the Docs podcast, we're joined by Ellis Pratt from Cherryleaf to talk about chatbots in documentation. What are chatbots, and how can you incorporate them in your docs to enhance the user experience? Are chatbots the next evolution of wizards? What are some examples of successful chatbots? How does one get started using chatbots in documentation? Are there chatbot services you can leverage inexpensively to try them out? These are some of the questions explored in this podcast.

Subscribe to the podcast at http://podcast.writethedocs.org/.

Links mentioned during the podcast:

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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