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Document 360: #1 Knowledge Base Software

Finished up the section on documentation processes (for now)

by Tom Johnson on Nov 26, 2020 •
categories: api-docapidoc-site-updates

I finished up the documentation processes section in my API course that I've been adding to over the last couple of months. Here's a list of all the article in this section.

While not comprehensive, these processes elaborate on the original DX content strategy that I originally surfaced. I realize that my perspective on these processes is probably shaped by my current company, experience, tools, product domain, and so on. However, I think these topics cover many aspects common to any documentation group. I’m sure I could add another dozen process topics, as there many facets to managing documentation on a developer portal. This list of 10 articles is a good starting point for thinking about and developing your own documentation processes.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.

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