Flare adds micro content feature, taking steps toward content management for AI scenarios
MadCap Software's 2019 release of Flare provides an interesting feature for creating and managing micro content. Support for micro content takes steps toward content management for AI scenarios, giving you better tools to build content for chatbots, search results pages, and more.
When you're in the business of complexification
In this post, I share a few thoughts after doing my taxes. Some businesses thrive on complexity and would have you believe there's no simple approach apart from purchasing their software.
Why I decided not to become a grasshopper expert, or, Not deciding your focus based on where readers are clicking
Although site analytics can be insightful in identifying popular topics, sometimes your most visited content isn't your most beloved content. It doesn't mean you have to switch your interests to align with your visitors' interests over your own.
A hypothesis on how to exert more influence and visibility inside the corporation
Can the same principles for visibility and influence online lead to visibility and influence inside corporate walls?
Upcoming API workshops in Raleigh (April 6) and Denver (May 5)
I'm giving a couple of API workshops soon. The first workshop is April 6, 2019, in Raleigh, North Carolina, offered through STC Carolina. The second workshop is in Denver on May 5, as a pre-conference workshop before the STC Summit.
Recognizing Research Realities Across Technical Communication -- guest post by Kirk St. Amant
In this guest post, Kirk St. Amant argues that despite having common ground through similar research interests, 5 barriers tend to separate tech comm practitioners from academics. These barriers involve Scope, Scale, Speed, Strategy, and Situatedness.
Write the Docs Podcast episode 21: On career growth, leadership, and mentoring in Tech Writing
In episode 21, Becky Todd from Atlassian joins us to talk about career growth, leadership, and mentoring. How do you move up to the next level at your company? Does upleveling require a management track, or there other ways to increase your leadership and influence? We also chat about mistakes we've made, what we've learned, ways to increase our influence and visibility both inside and outside corporate walls, why we sometimes back away from persuasion efforts, the balance between autonomy and micromanagement, mentoring strategies and opportunities, and other career-related topics within technical communication. We also look at the Season of Docs as an opportunity for getting involved in open source projects
Master's in technical writing at Mercer — FAQ
Considering earning a master's in technical writing to move up the career ladder? If so, check out Mercer's online master's in Technical Communication Management program, which is positioned within Mercer's School of Engineering and focuses on teaching you management skills to influence significant organizational change. There are many details to consider when choosing a master's in technical writing program, so I reached out to Pam Brewer, who directs the program at Mercer, with some questions.
Results from survey about engineers who write documentation
I recently conducted a survey with engineers who write documentation to see why they are coming to my API documentation site — whether certain trends are pushing them to write more documentation, or whether the technology landscape is becoming more complex, or some other reason. Results from the survey are provided below. The most interesting result is that engineers who write docs almost unanimously agree that they prefer to treat docs like code.
My documentation takeaways from the Boeing disaster -- two essential doc questions to ask for any project
Although I'm not familiar with FAA-regulated flight manuals, when I read about the Boeing disaster and the lack of information around the controversial MCAS feature, my two takeaways from a documentation perspective are to ask these questions: How does this product differ from other products? and What does the customer need to know? These are challenging questions in any documentation project.
Biking at Alviso County Park (Santa Clara)
A brief account of biking in Alviso County park's pathways.
Should you get a degree in a tech comm program? Two considerations to keep in mind
If you're considering entering a tech comm program to transition into technical writing, keep in mind two considerations — the emphasis on technical skills, and the potential drift from corporate relevance.
How to encourage risk-taking and idealism without falling prey to cynical attitudes born from experience
When we see risk-taking and idealism in younger people, it's hard to avoid adopting a more cynical attitude born from our own learned experience. And yet, encouraging youth to avoid risk-taking and follow a safer route also diminishes the chances of their success.
XML Documentation for Adobe Experience Manager (AEM) — Integrating documentation and marketing content into a seamless whole
XML Documentation for Adobe Experience Manager (AEM) provides a DITA-based CCMS for both technical documentation and digital asset management. Palo Alto Networks used AEM to build a world-class documentation portal. A driving factor in their adoption was the ability to integrate documentation and marketing content.
How to design API documentation for opportunistic (active, experiential) learning styles
A recent study looked at how developers interact with API documentation. It found a mix of systematic and opportunistic learning styles. While we often write with the former in mind, focusing on the latter styles (opportunistic) might be more beneficial, and will cause us to focus on improving search, navigation, interactive components, troubleshooting, error messages, and other action-oriented features.