Document 360: #1 Knowledge Base Software
Stay updated
Keep current with the latest trends in technical communication by subscribing to the I'd Rather Be Writing newsletter. 5,600+ subscribers. (See email archive here.)

Search results

Document 360: #1 Knowledge Base Software

I'd Rather Be Writing blog

Job transition: from Amazon to Google
I recently switched jobs from Amazon to Google. I'm still in the Bay area right now, but in a couple of weeks I'll be relocating to Seattle. I had been at Amazon in Sunnyvale for nearly 5 years and was ready for a change. Plus, I've always been captivated by the ambitiousness of Google. I will continue to post regularly on my blog and API course. Just a reminder: my views are always my own and never any representation of a company. I'm excited for the upcoming challenges and other new encounters at Google. I like experiences that reshape my thinking processes, invite me to try new things, and present challenges to overcome.
Content Strategy Insights podcast with Larry Swanson about API documentation
Larry Swanson, a UX content strategist, runs a podcast called Content Strategy Insights. Larry recently interviewed me a few weeks ago about various topics related to API documentation.
The most perfect 20-mile biking loop in Santa Clara
A couple of years ago, I was chatting with a local tech writer at a WTD meetup, and he mentioned that while he enjoys my posts on tech comm, he wished I would post more about biking in the area. This surprised me because I didn't really think anyone read or cared about my biking posts. Since his note, I admit I haven't posted anything about biking for a while. I did compile my previous posts about biking into a sidebar for easier navigation, but I failed to follow through with more biking posts. Today I hope to remedy that by sharing the best biking route in all of Santa Clara! I call this the Santa Clara loop.
Finished up the section on documentation processes (for now)
I finished up the documentation processes section in my API course that I've been adding to over the last couple of months. Here's a list of all the article in this section.
New API course article: Processes for changing internal doc culture
I added a new article in my API documentation course about processes for changing internal doc culture. One of the most influential aspects that will determine your experience as a technical writer is the company's documentation culture and environment. If you find yourself in an organization with a poor documentation culture, it can be difficult if not impossible to change it. Poor documentation culture/environments lead to a high turnover on doc teams, loss of motivation for existing writers (especially as their colleagues constantly leave, which increases the workload), and contributes to a downward spiral of tasks you can never quite get a handle on. In this topic, I outline six strategies you can implement to influence change in your company's documentation culture.
New API course article: Processes for external contributors
I added a new article to my API documentation course on processes for external contributors. One of the main advantages of a version-control-based system, especially using open-source technologies, is the promise of collaboration. Not just collaboration with your immediate team, but scaling beyond your team to also include other contributors within your organization and even contributors from the community. Many people embrace docs-as-code with the hope and expectation that many engineers will contribute to the docs. In this section, I cover processes to consider when external contributors (external to your team, not necessarily external to the company) write content.
Documentation templates and The Good Docs Project -- guest post by Ankita Tripathi
Documentation templates not only help teams align with consistent approaches in docs, templates help guide engineers, non-writers, or other roles in creating content, removing the intimidation of a blank page. A group of writers passionate about templates have been working together to create templates for a variety of documentation scenarios. This group's project is called The Good Docs Project. The project makes available templates for API overviews, quickstart guides, reference, how-to topics, discussions, tutorials, and more. The following is a guest post by Ankita Tripathi, a member of The Good Docs project, discussing the project and her motivations for getting involved.
The story behind Document360 -- podcast with founder Saravana Kumar
In a previous post, I explored how Document360, a new cloud-based documentation platform, handles API documentation scenarios. This time, I decided to record a podcast with Saravana Kumar, founder of Document360, to get the behind-the-scenes story about how Document360 came about, what's driving their fast pace of development, and their roadmap for the future.
Process for collecting feedback post-release (new article in API doc course)
I added a new article covering the process for collecting and addressing feedback post-release in my API doc course. Collecting feedback post-release involves a host of new challenges and processes, such as how to optimize your feedback form, how to account for random externally driven requests across your dev portal, how to process the feedback from incoming requests, and so on.
How does Document360 handle challenges with API documentation?
How does Document360 handle some of the tooling tasks common with API documentation? In this post, I look at some sample API doc sites using Document360 and look at how they handle aspects such as collaboration, GitHub integration, search/findability, versioning, OpenAPI integration, code-syntax highlighting, context-sensitive help, and developer portal architecture.
Write the Docs Podcast episode 32: Self-publishing and AsciiDoc, with Mehmed Pasic
Many tech writers are familiar with using AsciiDoc for documentation, but did you know that you can also create fiction and non-fiction books with AsciiDoc, publishing to popular digital formats such as EPUB or PDF, along with HTML? In this episode of the Write the Docs podcast, we chat with Mehmed Pasic from Manning Publications about self-publishing, AsciiDoc, collaborative workflows between authors and editors, trends in book publishing, the most popular devices for consuming content, book versus video formats for technical content, and more.
Processes for maintaining existing documentation (new article in API doc course)
As soon as new docs are published, docs begin a trajectory of decay. The natural progression of technology makes documentation outdated within a matter of months or years. New versions of web browsers, operating systems, supporting utilities and tools, etc., are released, and the whole technology landscape keeps moving forward, evolving, improving, and adjusting — all while documentation remains static. The more your documentation relies on third-party components, the faster it goes out of date. Most documentation efforts focus on creating *new* documentation, but what happens to all the *existing* documentation that is decaying? In this new article in my API doc course, I cover ways to maintain existing documentation to prevent it from rotting.
Developer experience (DevX) usability (new article in API doc course)
I added an article called 'Developer experience (DevX) usability' to my API doc course. Usability can be roughly divided into at least three different areas: (1) Usability with physical products, (2) Usability with code products, and (3) Usability with documentation. Few usability researchers venture into usability with code products because it’s much less clear how to assess the usability of code. But make no mistake, usability is just as much in play with code products for developers as with physical products or products with GUIs.
Does working outside with the world as your office actually work?
The other week I was trying to get a better grip on work-life balance. For me, the key challenge was that, without a commute and being at the office, there wasn't a clear separation between work and home. As the result, the two began to blend together. I spent a few weekends working off and on between family and football, and I felt like I needed to change things. To try to fix this and create a more firm separation between work and home, I decided to take my virtual office to a nearby park and work there all day, simulating being at the office. Then at 5 pm I planned to return home, hoping it would have the same effect as if I'd been at the office all day. It didn't go as planned, but not for reasons I thought.
Coffee and Content webinar recording: Treat Code Like Code; Treat Prose Like Prose
I recently participated in an upcoming Coffee and Content webinar called Treat Code Like Code; Treat Prose Like Prose on September 24, 2020, with Scott Abel and Casey Jordan. A recording of the video is now available.