Podcast with Anne Gentle about her Conversation and Community book
Listen here:
As a follow-up to my review of Anne Gentle's book, Conversation and Community: The Social Web for Documentation, I also interviewed her for a podcast. Now you can listen to Anne talk about some of the concepts in her book in a more personal way through the headphones of your iPod. In this 40 minute podcast, we cover questions such as the following:
- What's the first step in connecting with your users?
- Why are wikis used more internally than externally?
- How can you build trust with users?
- What's the 90-9-1 percent rule and how can you change the 1 percent part?
- What three steps can you follow for any strategy with social media?
- What is "read wear" and how can you make that content more visible?
- What happens when you break the listen-participate-share-then-lead model?
- How can you use Twitter into your documentation strategy?
- What mindset is antithetical to building conversations and communities with your users?
Sponsored
Additional Resources
- Companion site to Conversation and Community on XML Press
- Anne Gentle's blog
- XML Press
- Tweets converted into T-shirt themes
- Posts about Participation Inequality (the 90-9-1 rule)
- Sarrah Maddox blog
- Stewart Mader
- Review by Jefro
- Review from Sarah Maddox. (Sarah's post also lists other reviews.)
To contact Anne, see the contact button on her blog, Just Write Click.
About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, agent skills, tech comm careers, and more. Check out my AI courses for more on the latest in AI and tech comm. If you're looking for info about documenting APIs, see my API documentation course.
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Finally, I want to note a couple of things. I usually write the first drafts of my posts myself and then use AI to improve accuracy, clarity, and detail in places, so my writing is a mix of human and AI. (Hopefully that's not too off-putting.) Also, the opinions I express on my blog are my own perspectives, not those of my employer.