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Adobe DITA World

Podcast with Anne Gentle about her Conversation and Community book

by Tom Johnson on Aug 26, 2009
categories: podcastsweb-designwikis

[amazon-product align="right"]0982219113[/amazon-product]

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Length: 40 min.

As a follow-up to my review of Anne Gentle's book, [amazon-product type="text" text="Conversation and Community: The Social Web for Documentation"]0982219113[/amazon-product], I also interviewed her for a podcast. Now you can listen to Anne talk about some of the concepts in her book in a more personal way through the headphones of your iPod. In this 40 minute podcast, we cover questions such as the following:

  • What's the first step in connecting with your users?
  • Why are wikis used more internally than externally?
  • How can you build trust with users?
  • What's the 90-9-1 percent rule and how can you change the 1 percent part?
  • What three steps can you follow for any strategy with social media?
  • What is "read wear" and how can you make that content more visible?
  • What happens when you break the listen-participate-share-then-lead model?
  • How can you use Twitter into your documentation strategy?
  • What mindset is antithetical to building conversations and communities with your users?

Additional Resources

To contact Anne, see the contact button on her blog, Just Write Click.

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