Podcast with Anne Gentle about her Conversation and Community book
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Length: 40 min.
As a follow-up to my review of Anne Gentle's book, [amazon-product type="text" text="Conversation and Community: The Social Web for Documentation"]0982219113[/amazon-product], I also interviewed her for a podcast. Now you can listen to Anne talk about some of the concepts in her book in a more personal way through the headphones of your iPod. In this 40 minute podcast, we cover questions such as the following:
- What's the first step in connecting with your users?
- Why are wikis used more internally than externally?
- How can you build trust with users?
- What's the 90-9-1 percent rule and how can you change the 1 percent part?
- What three steps can you follow for any strategy with social media?
- What is "read wear" and how can you make that content more visible?
- What happens when you break the listen-participate-share-then-lead model?
- How can you use Twitter into your documentation strategy?
- What mindset is antithetical to building conversations and communities with your users?
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Additional Resources
- Companion site to Conversation and Community on XML Press
- Anne Gentle's blog
- XML Press
- Tweets converted into T-shirt themes
- Posts about Participation Inequality (the 90-9-1 rule)
- Sarrah Maddox blog
- Stewart Mader
- Review by Jefro
- Review from Sarah Maddox. (Sarah's post also lists other reviews.)
To contact Anne, see the contact button on her blog, Just Write Click.
About Tom Johnson
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.