Podcast: Debunking the Boredom Myth of Technical Writing

Download MP3 (to download, right-click and select Save Target As) Duration: 55 min. Several weeks ago I wrote about my trip to Brigham Young University-Idaho and the presentation I gave there titled "Debunking the Boredom Myth of Technical Writing." This podcast is a recording of my presentation. My presentation was part of the professional writing conference that BYU-Idaho puts on annually for their writing and literature...

Guest Post: Real Writers in Virtual Worlds

This is a guest post by Ryan Schmid. Ryan has worked as a Senior Technical Writer and Information Developer in St. Louis, Missouri for nine years. He has previously been published in Intercom. Contact: [email protected]. The August 2008 issue of Technical Communication analyzed the growing domain of virtual worlds. I contributed an article about the large amount of written text they contain. This seems surprising, given their reliance...

Podcast: Personalities of Technical Communicators -- Interview with Deborah (Shapiro) Hemstreet

Download MP3 (to download, right-click and select Save Target As) Duration: 32 min. Deborah Shapiro In this podcast, I talk with Deborah (Shapiro) Hemstreet about the personalities of technical communicators, based on research she conducted as part of her masters degree. I got the idea of interviewing Deborah from on a discussion on the Techwr-L listserv about a movie called The Technical Writer. In the discussion, Deborah wrote, I read ...

Two-Minute Video to Convince Others of the Value of Technical Documentation

On the Technical Writers of India listserv, someone is trying to get his company to realize the value of technical communication by showing a humorous video on bad documentation that he can use during training. "The idea is to evoke laughter, and keep the audience engaged throughout my presentation." Okay, hands-down, this is the best video to show. Hat tip to Holly Harkness and Karen Shriver for finding this.

Interview with Scott Abel, Conference Organizer Extraordinaire

Scott Abel, conference organizer extraordinairre Last week I caught up with Scott Abel, a well-known content management guru, for an interview. As you probably know, Scott has been actively organizing conferences all over the United States for the past couple of years -- and he's had tremendous success doing it. I wanted to know the story behind Scott's move into conference organization and why he's been so successful with it. You seem to...

10/23 Intermountain STC Meeting: An Informal Discussion of Any Tech Comm Challenges You're Facing

Date: Thursday, 10/23 Time: 6:30 – 8:00 p.m. Location: Salt Lake City Downtown Library Room: Conference Room 2, Second Floor Cost: Free Downtown Salt Lake City Library I'm putting together an STC-Intermountain tonight, from 6:30 – 8:00 p.m. at the Downtown SLC Library – second floor, conference room 2. The meeting is titled, "An Informal Discussion of Any Tech Comm Challenges You're Facing." In this meeting, you can discuss the problems y...

Seamlessly Integrating a Blog into Your Non-Blog Website

Last weekend I was asked by someone to set up a WordPress blog that would integrate well with his existing site, familyinnewyork.com. I looked at the site and asked why he didn't just migrate his existing content into a blog, one with a professional design? He said no -- he wanted to keep his existing site. When starting blogs, many people have the same dilemma. Typically, a person has crafted a traditional website with all the navigation...

Caught in the Current of Writer River: Building and Participating in Community-Driven Websites

A couple of years ago I went through a Digg phase. I listened to the Diggnation podcast and set my home page to the most popular posts of the day on Digg.com. Digg is a community-driven news site that allows any user to post links to interesting articles and other online content. Others can then vote on the submitted articles. Articles with the most votes appear on the front page. Digg's main focus is technology, and I always thought it w...

10 Ways to Gather Feedback from Users

User Knowledge Empowers You to Drive the Team Ever since I came back from Doc Train West and had my epiphany about the transformative, empowering nature of user knowledge with the tech writer role, I've wanted to build stronger connections with my users. Having extensive knowledge of user behavior can make you a valuable asset on any project team, allowing you to deliver key advice on application design and development. Additionally, as i...

What We Learn from Help Authoring Tool Surveys

Recently the Hat Matrix Blog (aka, the Mad Hatter) published the results of a tools survey that included 590 participants. The respondents were asked what authoring tools they used on a regular basis. They answered as follows: Flare: 40% Framemaker: 33% RoboHelp: 27% Author-it: 13% Dreamweaver: 13% HTML Help Workshop: 12% Madpak: 12% WebWorks ePublisher: 11% helpware FAR: 7% RoboHelp for Word: 7% Adobe Tech Comm Suite: 7% I also recent...

Like Father, Like Daughter

Lucy on the laptop at age 2. Lucy turned 2 today. You may have remembered her cute little smile from a previous picture.

Becoming a Writer -- Reflections on a Trip to Idaho

The Boredom Myth -- tech writing is more than just formatting phone books Last week I drove up at Rexburg, Idaho to give a presentation on technical writing to the English majors at Brigham Young University Idaho (BYU-I) as part of their annual Pre-Professional Writing Conference. Most of the students in the group intend to pursue a literary career, such as writing books, editing manuscripts in publishing houses, or teaching literature i...

Results for My 10 Technical Writing Stereotypes Survey

Nearly two weeks ago I posted a survey about 10 technical writing stereotypes. 221 people participated in the survey. The results are below. 1. Technical writing is boring. Generally True: 7% Sometimes True, Sometimes False: 46% Generally False: 47% 2. Technical writing stifles your creativity. Generally True: 10% Sometimes True, Sometimes False: 32% Generally False: 58% 3. You do a lot of writing as a technical writer. Generally True: 12...

Answering Reader's Questions: 'My Desire to Write Burns in My Heart Daily'

Hi Tom, My name is Hannah, and I live in San Antonio, Texas. I found your web site when I typed technical writing in google.com. You have a beautiful family. I am a part-time Accountant for a non-profit organization. I do not enjoy accounting and the desire to write has always been a part of my soul. My desire to write burns in my heart daily. The part-time accounting position pays the bills, however I need to find a way to obtain a ...

HelpScribe: Why software is the best technical writing field

HelpScribe: Why software is the best technical writing field