Recording: Writing tech docs like a hacker with Jekyll
I recently gave a presentation titled Writing tech docs like a hacker with Jekyll to the to the Southern Ontario STC chapter (on Jan 18, 2017). In the presentation, I introduce reasons why we started using Jekyll, how static site generators differ from content management systems, how to get started with Jekyll, and challenges involved in using Jekyll for technical documentation sites.
My top 3 posts of 2016 are all Swagger-related -- lessons learned from 2016 analytics
This past year the stats on my blog showed some surprising results. From about mid-2016 on through the present, there was a notably upward trend in page views. I attribute the upward trend primarily to some posts on Swagger. The larger trend is that all top posts on my site could be classified as documentation content.
Swagger presentation recording -- Harnessing the Chi of Swagger in your REST API documentation
Recently I gave a presentation on Swagger as part of the TC Dojo webinar series. If you missed the presentation, you can view the Swagger recording here.
FrameMaker and the mobile web: Evaluating Adobe FrameMaker's responsive HTML5 output
If you look at the surveys and other data collected about tool usage and priorities in the technical communication field, it's impossible not to acknowledge FrameMaker as one of the most common tools. Year after year it appears at the top of the charts, and print publishing remains a high priority. Although commonly known for its print publishing capabilities, FrameMaker also has an excellent responsive HTML5 web output. Getting responsive design right is difficult, particularly with documentation websites that have robust navigation sidebars. FrameMaker's responsive output is both mobile-friendly and impressively designed.
MadCap Central -- a first look at MadCap’s new cloud-based collaboration and publishing solution
MadCap Central, recently released in early January, is a new cloud-based collaboration and publishing solution for tech docs from MadCap Software. MadCap Central allows you to configure and deploy Flare builds from a central server. You can also manage tasks, teams, users, and other details related to each of your projects in MadCap Central.
How much code do you need to know to create API developer documentation?
With developer documentation roles, some level of coding is required. But you don't need to know as much as developers, and acquiring that deep technical knowledge will usually cost you expertise in other areas.
Attend my upcoming TC Dojo presentation on Swagger on Jan 9, 2017
I'm giving a TC Dojo presentation this Monday morning (Jan 9) on Swagger. If you're interested, you can register and attend for free. The event will also be recorded.
TC Camp in Santa Clara to be held Jan 21, 2017
TC Camp is holding its annual free unconference for Tech Comm on Jan. 21 in Santa Clara. TC Camp starts with morning workshops given by experts in the field for a nominal fee. The unconference follows, where attendees vote on the topics to be discussed. It's a great event for networking and exchanging ideas, and I'll definitely be there.
Generalist versus specialist: What should you focus on with knowledge building in your tech writing role?
I've been thinking about how I should focus my time with knowledge building in my tech writing career, especially given my context in a large organization. Lately, rather than primarily writing content, I've been playing more of a content curator / tools developer / publisher role. I'm okay with this. But sometimes I feel like I have to choose between acquiring deep technical knowledge versus acquiring deep tech doc tools/publishing knowledge.
Write the Docs Podcast Episode 2 (which Focuses on Findability) Now Available
Episode 2 in the Write the Docs podcast is now available. The topic of episode 2 is findability: How do you allow your users to find what they're looking for in your documentation? We talk about various tools for findability: search, tags, faceted filters, sidebar navigation, inline links, related links, terms/glossaries, and breadcrumbs. In this post, I also share a few more details about Lunr search.
Updating a single page versus updating the documentation as a whole
This past week I made some contributions to the Jekyll documentation, and in making the pull requests, I realized why technical writing is often so difficult. Making a request to one documentation topic often requires you to adjust other topics as well. So often we place the bar for contribution at whether someone can write. In reality, it's not just whether someone can construct clear, grammatically correct sentences. It's whether the person can integrate the information into a larger documentation set.
Write the Docs Podcast episode 1: New podcast from the Write the Docs community
The Write the Docs community now has a podcast available. The podcast follows a discussion-based format with several co-hosts talking about recent articles or topics related to tech comm. The podcast is available on almost every podcast platform.
Recording of Open Authoring -- Collaboration Across Disciplines presentation, by Ralph Squillace
Ralph Squillace, a senior content engineer for the Microsoft Azure Infrastructure team based in San Francisco, California, recently gave a presentation to the STC Silicon Valley chapter (on November 14, 2016) on Open Authoring -- Collaboration Across Disciplines. In the presentation, Ralph talks about Microsoft's approach to scaling their authoring and publishing efforts across the company by embracing Markdown, Github, open source tools, and other processes that allowed everyone in the company to write and contribute to Azure's documentation.
Review of Coding for Writers course by Peter Gruenbaum on Udemy
Should you ever apologize for something product-related in your documentation? Looking at Apple's dongle documentation
Apple's recent dongle fiasco raises an interesting tech comm question: Is there ever a time when you, as a technical writer, should apologize for something product-related in your documentation? I looked at Apple's end-user docs about their ports but didn't see any acknowledgement that they were inconveniencing their users in an extreme way. Instead, the tone was merely straightforward and factual about which adapters you would need. When an issue is controversial or obviously of deep concern to users, documentation should address the issue head-on. You don't need to try to communicate about the issue in an emotional way (though that tone might be welcome to users), you just need to include the information, mostly following Redish's documentation-as-conversation model.