Can Help Content Have Recognizable Facets?
Faceted Search and Query Reformulation
On Metadata and Help Content
Moving Beyond the TOC in Organizing Help Content -- Illustrated Edition
What Does Content Re-Use Look Like in a Web CMS?
Is Structured Authoring (like DITA) a Good Fit for Publishing on a Website?
Why Long Topics Are Better for the User
Do Short Topics Make Information More Findable?
Does Merging Support Content with Documentation Increase Findability?
What makes Basketball Fun? Gamifying Exercise
Does DITA Encourage Authors to Fragment Information into a Million Little Pieces?