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I'd Rather Be Writing

Recording and slides for "Why users can't find answers in help" presentation to STC Silicon Valley
Oct 23, 2013 • findability, podcasts, visual-communication •
What to do with old manuals from products you own
Oct 8, 2013 • technical-writing •
My Upcoming Presentation at the STC Silicon Valley Chapter -- "Why Users Can't Find Answers to Their Questions in Help Content"
Oct 5, 2013 • findability •
Learning How to Communicate Visually in Documentation
Oct 3, 2013 • findability, visual-communication •
How to Search Engine Optimize (SEO) Your Help Documentation
Sep 22, 2013 • findability •
Narrative Workflow Topics: Helping Users Connect the Dots Among Topics
Sep 12, 2013 • findability •
Reader Question: How do I create online help, how to guides, quick start tutorials, or video tutorials?
Sep 11, 2013 • technical-writing •
Recommended Article: APIs are delivering on their promise (SD Times: Software Development News)
Sep 10, 2013 • technical-writing •
Creating Good Content Requires Cross-Department Collaboration
Sep 6, 2013 • findability •
Sticking with Obvious Information Versus Creating Information that Users Need
Sep 4, 2013 • findability •
Subheadings: Perhaps the Most Useful Technique in Technical Writing
Aug 23, 2013 • findability •
Examples Are a Primary Way That Complicated Concepts Become Clear
Aug 20, 2013 • findability •
Interactive Poll: Why Can't Users Find Answers to Their Questions in Help?
Aug 15, 2013 • findability •
Why I Test Nearly Everything
Aug 8, 2013 • findability •
When Organizing Big Data Content, It's Okay To Be Messy
Aug 7, 2013 • findability •