What's the Statistical ROI of Technical Documentation? [Collaborative Post]
Kartik asks,
I have trouble explaining people of the value adds, and measurable differences, and advantages of technical writing. Is there a case study, white paper or any other doc that statistically shows the ROI of technical documentation?
This is a collaborative post, so if you have an insight to help Kartik answer this question, please add it in the comments.
About Tom Johnson
I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.
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