Recording of "Video Tutorials for User Assistance" (UA Europe Presentation)
Recording of "Making Content More Findable When Users Browse and Search" (UA Europe Presentation)
Do We Need a New Approach to Help? Why Are Users So Apathetic Towards Help after 50 Years of Innovation?
How Things Will Be in Tech Comm … After the Singularity?
Version 2.0 of I'd Rather Be Writing -- More Community Driven
Structured Authoring By For And Or Nor With In the Web
Reader Question: How Do I Restrict Content by Role in the Same Output?
Exploring Markdown in Collaborative Authoring to Publishing Workflows
Can Help Content Have Recognizable Facets?
Faceted Search and Query Reformulation
On Metadata and Help Content