How can we know something that is totally unfamiliar to us?
An argument for complexity rather than simplicity in technical communication
Gamification and user engagement in e-learning and documentation
Will structure and style make documentation processes less costly?
Growing trends for APIs and my favorite resources to learn technical information
Upcoming interviews at the Intelligent Content Conference
Single-page docs versus "Click Insanity"
Upcoming presentation to Sacramento STC Chapter on Jan 16
Tips for writing code comments in developer documentation
Recording of STC Berkeley presentation on why users can't find answers in help