The following content is in the findability category:

WTD Podcast Episode 31: Site search, with Peter Levan | Sep 9, 2020

Write the Docs Podcast Episode #7: Let The Robots Do The Work | Jul 6, 2017

Recording of my WTD Portland 2017 presentation on Building navigation for your doc site -- 5 best practices | Jun 8, 2017

Write the Docs Podcast Episode #6: Metadata and UI copy | Jun 8, 2017

Slides for Write the Docs Portland presentation on doc navigation best practices | May 14, 2017

Write the Docs Podcast Episode 5 -- Where do we belong? | May 1, 2017

Upcoming 2017 Write the Docs Conference in Portland | Mar 3, 2017

Recording of User-Centered Design Principles for Organizing Documentation | Feb 18, 2017

Zooming out and in with navigation | Sep 25, 2016

Reviewing content in DITA versus Jekyll | Apr 13, 2015

Using metadata to control online navigation through portlets | Mar 27, 2014

Single-page docs versus "Click Insanity" | Jan 12, 2014

Recording of STC Berkeley presentation on why users can't find answers in help | Jan 8, 2014

DITA's output does not require separation of tasks from concepts | Jan 5, 2014

WordPress tip: Create a series of posts | Dec 29, 2013

Researching the right keywords (search engine optimization) | Dec 23, 2013

Single sourcing and duplicate content (search engine optimization) | Dec 16, 2013

Introduction, frames, iframes, and tech comm tools (search engine optimization) | Dec 13, 2013

Collapsible header sections -- more problematic than helpful | Dec 11, 2013

A few things tech writers frequently say: Videos tedious, topics best when short, people just use Google, and more | Nov 19, 2013

Recording and slides for "Why users can't find answers in help" presentation to STC Silicon Valley | Oct 23, 2013

My Upcoming Presentation at the STC Silicon Valley Chapter -- "Why Users Can't Find Answers to Their Questions in Help Content" | Oct 5, 2013

Learning How to Communicate Visually in Documentation | Oct 3, 2013

How to Search Engine Optimize (SEO) Your Help Documentation | Sep 22, 2013

Narrative Workflow Topics: Helping Users Connect the Dots Among Topics | Sep 12, 2013

Creating Good Content Requires Cross-Department Collaboration | Sep 6, 2013

Sticking with Obvious Information Versus Creating Information that Users Need | Sep 4, 2013

Subheadings: Perhaps the Most Useful Technique in Technical Writing | Aug 23, 2013

Examples Are a Primary Way That Complicated Concepts Become Clear | Aug 20, 2013

Interactive Poll: Why Can't Users Find Answers to Their Questions in Help? | Aug 15, 2013

Why I Test Nearly Everything | Aug 8, 2013

When Organizing Big Data Content, It's Okay To Be Messy | Aug 7, 2013

7 Ways to Learn Difficult Subjects in Order to Write Useful Content | Aug 1, 2013

Finding a Starting Point: Answering Questions or Addressing Purpose? | Jul 10, 2013

How do you answer every user's question? | Jun 28, 2013

What Have Been My Most Successful Experiences in Connecting Help Material with Users? | Jun 26, 2013

Notes from Future of Technical Communication Webinar | Jun 25, 2013

Recording of "Making Content More Findable When Users Browse and Search" (UA Europe Presentation) | Jun 24, 2013

Structured Authoring By For And Or Nor With In the Web | Jun 8, 2013

Reader Question: How Do I Restrict Content by Role in the Same Output? | Jun 6, 2013

Can Help Content Have Recognizable Facets? | May 29, 2013

Faceted Search and Query Reformulation | May 28, 2013

On Metadata and Help Content | May 27, 2013

Moving Beyond the TOC in Organizing Help Content -- Illustrated Edition | May 22, 2013

What Does Content Re-Use Look Like in a Web CMS? | May 17, 2013

Is Structured Authoring (like DITA) a Good Fit for Publishing on a Website? | May 14, 2013

Why Long Topics Are Better for the User | May 6, 2013

Do Short Topics Make Information More Findable? | May 5, 2013

Does DITA Encourage Authors to Fragment Information into a Million Little Pieces? | Apr 22, 2013

Why Does Content Become Disorganized? | Apr 9, 2013

Sample Expand and Collapse Code with Twisting Buttons | Mar 31, 2013

Evaluating the Usability of Collapsible Sections (or jQuery's Content Toggle) | Mar 25, 2013

How to Organize Page-Level Content | Mar 16, 2013

Two Competing Help Models: One-Stop Shopping or Specialized Stores? | Feb 13, 2013

Single Sourcing and Redundancy | Feb 2, 2013

Import DITA Webhelp Output into WordPress | Jan 21, 2013

Moving Between the Agora and the Desert | Dec 16, 2012

7 Ways to Increase Flare's Search Engine Optimization in Google's Results | Dec 15, 2012

Knowledge Has a New Shape, and It's Not the Book | Dec 12, 2012

Podcast: Include It All, Filter It Afterwards -- Interview with Mark Baker | Dec 11, 2012

What Does "Every Page Is Page One" and "Include It All, Filter It Afterward" Mean? | Dec 4, 2012

Incorporating Learning into Tech Comm Deliverables | Nov 26, 2012

The Blame Game of RTFM | Aug 30, 2012

Blending Tech Comm with Support | Aug 26, 2012

Using the Proximity Principle to Design Online Help Navigation | Aug 13, 2012

Why Glossaries Help Users Find Information | Aug 9, 2012

Applying Progressive Information Disclosure to Online Help Navigation | Aug 9, 2012

Misconceptions about Topic-Based Authoring | Jul 31, 2012

The Importance of Contextual Navigation, or Cross References in Topics | Jul 23, 2012

Unconscious Meaning Suggested from the Structure and Shape of Help | Jul 18, 2012

Why Do We Need Navigation At All? | Jul 12, 2012

Taxonomy, Metadata, and Search: Notes from Seth Earley's Confab Workshop | Jun 25, 2012

Returning to Findability | Jun 25, 2012

Writing User-Centered Documentation, or, My Best Days as a Technical Writer | Jun 21, 2012

Webinar Recording -- Organizing Help Content: Breaking Out of Topic-Based Hierarchies | Feb 18, 2012

The "Home Depot Model" of Findability, or, Social Search | Jan 10, 2012

Looking at Breadcrumbs in a New Way | Jan 5, 2012

Using Tags to Increase Findability | Dec 26, 2011

Slides from STC Webinar on Organizing Content (Findability) | Dec 5, 2011

My STC Webinar on Organizing Content -- This Thursday at 4pm EST | Nov 30, 2011

Using Treejack as a Method for Evaluating Your Help's Navigation | Nov 2, 2011

Customizing the "No Results Found" Page with Helpful Wayfinding Tips | Oct 17, 2011

"One Day I'm Going to Figure Out the Solution to Help..." | Jun 28, 2011

Diverging Directions for Tech Comm: Social Media or Structured Authoring | Jun 9, 2011

Where Topic-Based Authoring Fails: End-to-End Scenarios | May 25, 2011

Podcast: Organizing Help Content: Breaking Out of Topic-based Hierarchies | May 18, 2011

Examples of Help Systems that Provide Users with Multiple Entry Points? | May 13, 2011

Mooer's Law and Findability | May 9, 2011

A Paradox of Navigation Metaphors for the Web | May 2, 2011

Topic Chunking and The Broken Alarm Clock | Apr 27, 2011

The Importance of Chunking for Sorting | Apr 18, 2011

Book Review: Everything is Miscellaneous, by David Weinberger | Apr 15, 2011

Organizing Help Content: Breaking Out of Topic-Based Hierarchies | Mar 21, 2011

Podcast: A Practical Guide to Information Architecture, with Donna Spencer | Mar 18, 2011

The Real Source of Findability | Mar 10, 2011

Findability and The Information Paradox | Jan 12, 2011

"Known Limitations": Making the Negative Space of Help Content a Little More Explicit | Dec 16, 2010

Eight Defining Questions that Shape Content Organization [Organizing Content #29] | Oct 1, 2010

Organizing Content for Constructivist Learning [Organizing Content #28] | Sep 27, 2010

Is Rhetoric Relevant? Considering the "Message in Context" [Organizing Content #27] | Sep 22, 2010

Why Learning Software Is So Hard, and Organizing Content into Levels [Organizing Content #26] | Sep 9, 2010

Organizing for Learnability [Organizing Content #25] | Sep 1, 2010

Best Practices for Writing Interface Text [Organizing Content #24] | Aug 13, 2010

The Interface Is Text [Organizing Content #23] | Aug 11, 2010

The Technical Writer as an Outsider: How Ambitious Are You? [Organizing Content #22] | Aug 6, 2010

Principles for Organizing Print Material [Organizing Content #21] | Jul 30, 2010

Relying on the Wisdom of the Crowds with Help Authoring [Organizing Content #20] | Jul 27, 2010

Emergence [Organizing Content #19] | Jul 20, 2010

Separating Basic from Advanced Topics: How Twitter Organizes Their Help [Organizing Content #18] | Jul 8, 2010

Organizing Content as Story [Organizing Content #17] | Jun 29, 2010

Can Blogs Work as a Web Platform for Help? [Organizing Content 16] | Jun 23, 2010

Faulty Assumptions About the Scope of Help Content? [Organizing Content 15] | Jun 11, 2010

The Semantic Web and Content Findability: Interview with Patrick Warren [Organizing Content 14] | Jun 10, 2010

Using Mediawiki Templates to Organize Content [Organizing Content 13] | Jun 9, 2010

From Help Authoring Tools to Web Tools, Especially Wikis [Organizing Content 12] | Jun 3, 2010

Search Engine Optimizing Your Help Content for Google [Organizing Content 11] | May 28, 2010

Figuring Out Search Algorithms [Organizing Content 10] | May 27, 2010

Browse Versus Search: Stumbling into the Unknown Unknown [Organizing Content 9] | May 26, 2010

Second-Level Faceted Navigation [Organizing Content 8] | May 25, 2010

Implementing Faceted Classification/Search with a Help Authoring Tool [Organizing Content 7] | May 21, 2010

Faceted Classification, Faceted Search [Organizing Content 6] | May 20, 2010

Topic-Based, Hierarchical Navigation [Organizing Content 5] | May 19, 2010

Imposing Order Versus Observing Order [Organizing Content 4] | May 18, 2010

Things Fall Apart, The Centre Cannot Hold [Organizing Content 3] | May 17, 2010

Introducing Project Swordfish [Organizing Content 2] | May 17, 2010

New Series: Organizing Content [Organizing Content 1] | May 17, 2010

My Love Affair with Drop-Down Hotspots Ends | Feb 21, 2008